Terms & Conditions

Patient Pass Is Not a Pharmacy

Patient Pass is not a pharmacy and does not compound, dispense, manufacture, label, package, or ship medications.
All prescriptions are prepared, filled, and delivered solely by independently licensed partner pharmacies selected by the prescriber or patient.

​

No Medical Advice or Clinical Decision-Making

Patient Pass does not provide medical advice, diagnosis, treatment, therapeutic recommendations, or clinical judgment.
All medical decisions—including drug selection, dosing, appropriateness, safety, and patient suitability—are the exclusive responsibility of the prescribing provider.

Patient Pass does not evaluate or assume responsibility for the clinical appropriateness of any prescription or treatment plan.

​

Prescription Transmission Only

Patient Pass acts solely as a secure communication conduit for transmitting prescription-related information between prescribers and pharmacies.
We do not store, alter, redact, or clinically interpret prescription data except as necessary to facilitate transmission in compliance with applicable laws.

​

No Payment Processing or Financial Transactions

Patient Pass does not collect, process, store, or manage payments for medications or services rendered by any pharmacy.
Patients must pay partner pharmacies directly for any compounded medications or related services.

​

Independent Partner Pharmacies

All pharmacies participating in the Patient Pass network are independent entities responsible for:

• Compounding and dispensing medications

• Pricing and billing

• Regulatory compliance

• Counseling patients as required by law

• Ensuring medication quality, stability, and safety

Patient Pass does not assume liability for the acts or omissions of any participating pharmacy.

​

HIPAA Compliance & Information Security

Patient Pass utilizes secure communication channels designed to comply with applicable HIPAA and privacy standards.
By using the platform, users authorize Patient Pass to securely share necessary information with:

• Prescribers

• Pharmacies

• Patients

• Designated clinical staff involved in the care process

We do not sell or disclose personal health information to third parties.

​

No Guarantee of Medication Availability or Turnaround Time

Medication availability, processing times, shipping options, and delivery schedules are determined entirely by the pharmacy.
Patient Pass does not guarantee:

• Inventory availability

• Compounding capability

• Delivery timelines

• Insurance reimbursement

All fulfillment decisions rest with the pharmacy.

 

User Responsibilities

Prescribers agree to:

• Exercise independent clinical judgment

• Ensure accuracy of prescriptions

• Comply with all state and federal prescribing regulations

• Provide appropriate patient evaluation and follow-up

Patients agree to:

• Provide accurate health and demographic information

• Communicate directly with pharmacies for billing or medication questions

• Follow prescriber directions for medication use

Pharmacies agree to:

• Maintain all required state and federal licenses

• Follow USP compounding standards

• Provide required patient counseling

• Verify all prescriptions prior to dispensing

 

Limitation of Liability

To the fullest extent permitted by law, Patient Pass shall not be liable for:

• Errors or omissions in prescriptions submitted by prescribers

• Delays, quality issues, or compounding errors by partner pharmacies

• Adverse drug reactions or therapeutic outcomes

• Misuse or misunderstanding of medications

• Shipping delays or carrier-related issues

Users acknowledge that all clinical and dispensing responsibilities rest solely with the prescriber and the dispensing pharmacy.

 

Modifications

Patient Pass reserves the right to update, modify, or revise these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of any updated terms.

 

Acceptance of Terms

By accessing or using Patient Pass, all users acknowledge that they have read, understood, and agreed to these Terms & Conditions, and that they will comply with all applicable laws and regulations governing prescription drugs and patient care.